Cancellation Policy

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Cancellation Policy – Terms and Conditions

Your Primary Appointment

Your primary appointment fee is paid for at the time of booking to confirm your appointment slot and is non-refundable. Should you need to reschedule your appointment, we kindly request a minimum of 5-working days’ notice to avoid a charge. After this period any request to reschedule your appointment will incur a £150 charge.

After this period any request to reschedule your appointment will incur a £150 charge.

If you attend a primary appointment but decide not to move forward with treatment in this session, we will not be able to provide a refund for this appointment but will hold credit on your account so you can proceed with the treatment at a later date. This credit will be valid for 3 months from date of primary appointment.

Not suitable for treatment

If for any reason the doctor advises during your primary appointment that it is not suitable for you to move forward on your treatment journey with us, a refund will be issued for any treatment package that has been purchased in advance.

Your Treatment Appointments

If you need to reschedule any of your treatment appointments, please allow a minimum of 5 working days' notice to avoid incurring a charge of £150.  Refunds are not applicable to missed appointments.

Refunds are not applicable to missed appointments.

Treatment Packages

Unless you are deemed not suitable for treatment by our doctors, treatment packages will not be refundable. If there are extenuating circumstances, our team will review this on a case-by-case basis to determine whether you are eligible for a refund. From date of purchase, our packages are valid for the following time periods:

Small treatment packages (1-3 treatments): 2 years
Big treatment packages (4-6 treatments): 3 years

Packages of treatments purchased can be used for both face and leg treatments.

Late arrivals

If you arrive late for any appointment with us, we cannot guarantee that we will be able offer you another appointment on the same day. As such, this may have an impact on the amount of time remaining in your appointment and, therefore, the treatment you receive. Payment will be non-refundable for late arrivals.

At the discretion of the clinic, if your late arrival was unavoidable and evidence based, we will endeavour to reschedule your appointment within a 14-day period (inclusive of weekends) complimentary.

Failure to attend an appointment

If you fail to attend your appointment, we regret that we will be unable to reschedule your appointment free of charge. All rescheduled appointments will be chargeable at the standard rate.


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