Cancellation Policy

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Cancellation Policy – Terms and Conditions

Consultation Appointment

Your consultation fee is paid for at the time of booking to confirm your appointment and is non-refundable. Should you need to reschedule your appointment, we kindly request a minimum of 5-working days’ notice to avoid a charge. A cancellation request received after this period, will incur a £95 charge to reschedule the appointment.

Treatment Appointments

Your treatment is payable 7-working days in advance of your appointment. Once payment has been processed to confirm your appointment, should you need to reschedule, we kindly ask for a minimum of 3-working days’ notice to avoid a charge of £95 to reschedule this appointment.

On receipt of payment, we are unable to offer a refund, if the request falls outside our 3-working day policy. However, we will endeavour to reschedule your appointment at the earliest opportunity on receipt of the £95 cancellation fee, should you wish.

Late arrivals

If you arrive late for your consultation or treatment appointment, we cannot guarantee we will be able offer you an appointment on the same day. This may also have an impact on the amount of treatment you receive. Payment will be non-refundable for late arrivals.

At the discretion of the clinic, if your late arrival was unavoidable and evidence based, we will endeavour to reschedule your appointment within a 14-day period (inclusive of weekends) complimentary.

Failure to attend an appointment
If you fail to attend your appointment, we regret we will be unable to reschedule your appointment free of charge. All rescheduled appointments will be chargeable at the standard rate.

Covid Policy

Should the clinic receive a request to reschedule an appointment due to a positive COVID test, we kindly ask for an email to containing the positive test result. This will be required prior to rescheduling your appointment.


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